Responsible Gaming at l bajee — Tools, Limits, and Support for Every Player

l bajee enforces a zero-tolerance policy on underage gambling. Every new player who registers an account is required to confirm that they are at least 18 years of age at the point of registration. This declaration is a binding representation and forms part of your agreement with l bajee.

Identity and Age Verification

Before any withdrawal can be processed, l bajee requires all players to complete our Know Your Customer (KYC) verification process. This involves submitting a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), a valid passport, or a driver's licence — that clearly shows your full name and date of birth. Any account where age verification reveals that the account holder is under 18 years of age will be permanently closed, all funds will be forfeited, and the matter may be referred to the appropriate authorities.

Protecting Minors in Your Household

If you share a device or a household with people under the age of 18, l bajee strongly recommends the following steps to prevent underage access to the platform:

• Always log out of your l bajee account when you are not actively using the platform.
• Do not share your account username, password, or any other login credential with anyone — especially minors.
• Consider using parental control software on shared devices to restrict access to gambling websites.
• Keep any payment method linked to your account (such as your bKash or Nagad mobile wallet) private and inaccessible to minors.
• If you suspect that a minor has accessed your account, contact our support team immediately at [email protected].

Setting and Adjusting Deposit Limits

Deposit limits are the most effective first line of defence against overspending. When you set a deposit limit on your l bajee account, you define the maximum amount (in ৳) that you are permitted to deposit within a given time frame — daily, weekly, or monthly. Limits take effect immediately upon activation. If you wish to decrease your deposit limit, the new lower limit applies straight away. If you wish to increase a deposit limit, a mandatory 24-hour waiting period applies before the increase takes effect. This cooling-off window is intentional — it gives you space to reconsider before expanding your spending capacity.

Session Time Limits and Logout Timers

Playing for extended, uninterrupted periods can impair judgment and amplify impulsive betting behaviour. The l bajee session timer allows you to cap your continuous play time. When your session limit is reached, your account will be automatically logged out regardless of whether you are mid-game. You can set session limits ranging from 30 minutes to 8 hours. The platform will display a visible countdown in your account dashboard so you always know how much playing time remains in your current session.

Loss Limits — Protecting Your Bankroll

A loss limit prevents you from losing more than a pre-defined amount of ৳ over a chosen period. When your net losses reach the threshold you have set, your account will be placed in a wagering restriction state for the remainder of that period. You can still log in to review your account history or request a withdrawal, but no new bets or deposits above the loss threshold will be accepted. Loss limits reset automatically at the start of each new daily, weekly, or monthly period as configured.

How to Activate These Tools

1. Log in to your l bajee account using your registered credentials.
2. Navigate to Account Settings in the top-right menu of your dashboard.
3. Select Responsible Gaming from the settings menu.
4. Choose the tool you want to activate — Deposit Limit, Loss Limit, Session Timer, or Reality Check.
5. Enter your preferred limit value and time period, then confirm your selection.
6. The tool activates immediately (reductions) or after 24 hours (increases). You will receive a confirmation message at your registered email address.

Self-exclusion is a formal agreement between you and l bajee in which you request that access to your account be suspended for a defined minimum period. It is designed for players who recognise that they are struggling to control their gambling and need a firm boundary in place. Self-exclusion is the most powerful responsible gaming tool we offer.

Self-Exclusion Periods Available

• 6 months — the minimum self-exclusion period. Suitable for players who want a firm extended break from gambling.
• 1 year — a full calendar year away from the platform.
• 3 years — an extended exclusion for those who need a longer period of separation from gambling.
• Permanent (lifetime) — a permanent, irrevocable self-exclusion that closes your l bajee account indefinitely. This cannot be reversed.

What Happens During Self-Exclusion

Once your self-exclusion request has been processed, the following actions are taken immediately by l bajee:

• Your account is suspended and you will be unable to log in for the duration of the exclusion period.
• All pending bets that have not yet been settled will be voided and any stake amounts will be returned to your account balance.
• Your account balance will be made available for withdrawal. Contact our support team to arrange this.
• All marketing and promotional communications from l bajee to your email address and mobile number will be halted immediately.
• Any bonus or promotional offers attached to your account will be forfeited.

How to Request Self-Exclusion

1. Log in to your l bajee account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Select your desired exclusion period (6 months, 1 year, 3 years, or Permanent).
3. Confirm your identity by entering your account password and completing any required verification step.
4. Submit your self-exclusion request. You will receive a confirmation email within 15 minutes.
5. Alternatively, contact our support team directly at [email protected] or via 24/7 Live Chat to request self-exclusion without logging in.

Returning After Self-Exclusion

When a time-limited self-exclusion period ends, your account will not be automatically reactivated. You must contact our support team and submit a written reactivation request. A mandatory 24-hour reflection period is enforced after reactivation requests for periods of 6 months or 1 year. For exclusions of 3 years or more, a 7-day reflection period applies. Permanent self-exclusion cannot be reversed under any circumstances.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem were once recreational gamblers who enjoyed the entertainment safely. Understanding the warning signs — and being honest with yourself — is the first and most important step toward getting help.

l bajee encourages all players to periodically reflect on their gambling behaviour. The warning signs listed below are not a clinical diagnosis, but they are meaningful indicators that your relationship with gambling may be becoming harmful. If you recognise several of these signs in yourself, we encourage you to use our responsible gaming tools or contact our support team immediately.

The vast majority of l bajee players enjoy our platform as a form of entertainment within their means. The following practical guidelines reflect the habits of players who maintain a healthy, sustainable relationship with gambling. We encourage every player in Bangladesh to keep these principles in mind whenever they access the l bajee platform.

Set a Budget Before You Start

Decide in advance the maximum amount of ৳ you are comfortable spending in any given session and treat that amount as the cost of entertainment — not as an investment you expect to recover. Use l bajee's deposit and loss limit tools to enforce this budget mechanically, removing the temptation to top up when you are on a losing streak.

Never Chase Your Losses

Chasing losses — increasing your bet sizes or making additional deposits in an attempt to win back money you have already lost — is one of the most common and most damaging patterns in problem gambling. Outcomes on casino games and sports events are determined by chance and statistics; no amount of additional wagering is guaranteed to reverse a losing run. If you have reached your loss limit for the day, stop playing and return another time.

Treat Gambling as Entertainment, Not Income

l bajee is an entertainment platform. Wins and jackpots are exciting when they happen, but no gambling product should be treated as a reliable source of income or as a financial strategy. Every game on the l bajee platform has a house edge, and over a long enough period the mathematical expectation for most players is a net loss. Play for the enjoyment of the experience, not with the expectation of profit.

Balance Gambling With Other Activities

A healthy relationship with gambling involves keeping it as one leisure activity among many. Players across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh are encouraged to ensure that time spent on l bajee is balanced with social connections, physical activity, family time, and professional responsibilities. If gambling is beginning to crowd out other parts of your life, that is a meaningful signal to step back.

Avoid Gambling Under the Influence

Gambling while under the influence of alcohol or other substances significantly impairs judgment and risk assessment, and tends to lead to larger, faster, and less considered bets. l bajee strongly advises against accessing the platform when your decision-making capacity is compromised for any reason.

Keep Track of Time and Money

It is easy to lose track of how long you have been playing and how much you have spent. Enable l bajee's reality check alerts to receive regular on-screen summaries of your session duration and net results. Review your account transaction history regularly — it is available at any time in your l bajee account dashboard and provides a clear picture of your deposits, withdrawals, and net gaming activity over any period.

Concerned About Someone Else?

If you are worried that a family member or friend may be struggling with problem gambling, approaching the conversation with empathy and without judgment is important. Avoid ultimatums early in the conversation. Instead, express your concern calmly, share specific observations about the behaviour that worries you, and let them know that support is available. If the person holds an l bajee account and you have reason to believe they are gambling harmfully, you may contact our support team to discuss the situation confidentially. While we cannot discuss specific account details with third parties, our team can provide guidance on how to approach the conversation and what options are available.

l bajee's commitment to responsible gaming goes beyond providing tools — it shapes how we design our platform, how we train our support staff, and how we monitor player activity across the board. The following describes the systemic protections that l bajee maintains on behalf of all players in Bangladesh.

Proactive Account Monitoring

l bajee operates an automated responsible gaming monitoring system that analyses account activity in real time. The system flags patterns associated with elevated risk — including rapid increases in deposit frequency, unusually large session durations, sudden spikes in wager size, and repeated deposit attempts shortly after loss limit triggers. When the system identifies a high-risk pattern, a responsible gaming case is opened and a trained advisor may proactively make contact with the player to offer support, information, and access to available tools.

Staff Training and Responsible Gaming Culture

Every member of the l bajee customer support team receives training in responsible gaming principles, problem gambling awareness, and how to sensitively handle disclosures from players who may be experiencing difficulties. Responsible gaming is treated as a core customer service competency — not an edge case. Support staff are empowered to apply protective measures to accounts where there is a reasonable concern about a player's wellbeing, even without a player-initiated request.

No Marketing to Vulnerable Players

l bajee does not send promotional marketing communications to players who have activated any responsible gaming protection on their account — including those with active deposit limits, loss limits, time-outs, or self-exclusion. Players who have self-excluded are permanently removed from all marketing lists. Bonus offers and promotional campaigns are designed with responsible gaming guardrails to prevent exploitation of players who are exhibiting signs of distress.

Secure and Fair Platform

All games available on the l bajee platform are provided by certified third-party studios whose random number generators (RNGs) are independently tested for fairness. Game outcomes are statistically random and cannot be manipulated by the player or by l bajee. Return-to-player (RTP) rates are available in the game information panels. All financial transactions — whether via bKash, Nagad, Rocket, Upay, bank transfer, or card — are processed through SSL-encrypted channels, and player funds are held securely in segregated accounts.

Continuous Improvement

l bajee reviews and updates its responsible gaming policies and tools on a regular basis to reflect current best practices in the industry and feedback from our player community in Bangladesh. If you have a suggestion for how we can improve our responsible gaming offering, we welcome your input — contact us at [email protected] with the subject line "Responsible Gaming Feedback".